Help
FAQ & Shipping

Standard Delivery
3–5 business days
Free UK Shipping
On orders over £40
Dispatched
Within 1 business day
What is extrait de parfum?+
Extrait de parfum (or pure perfume) is the most concentrated form of fragrance, typically containing 20-40% fragrance oil. It lasts significantly longer on the skin than eau de parfum or eau de toilette, often 8-12 hours, and requires only a small amount to apply.
What is included with my order?+
Every order includes a complimentary fragrance sample so you can discover your next favourite scent. We include this automatically. No code or minimum spend required.
How do I use fragrance oil?+
Apply the fragrance oil directly to your pulse points: wrists, neck, behind the ears, and the inside of your elbows. You can also layer it with an unscented body lotion to extend longevity. Start with 2-3 drops and adjust to your preference.
How long does delivery take?+
UK standard delivery takes 3-5 business days. We also offer tracked and next-day delivery options at checkout. Orders are dispatched within 1 business day.
Do you ship internationally?+
Currently we ship within the UK only. International shipping is coming soon. Follow us on Instagram or TikTok to be notified when we expand.
What is your returns policy?+
We accept returns within 14 days of delivery for unopened items in their original packaging. Opened or used products cannot be returned unless they arrived damaged. To start a return, email 365scents.co@gmail.com with your order number.
How do I use the WELCOME20 discount code?+
Add your items to the cart, proceed to checkout, and enter WELCOME20 in the discount code field at the Stripe checkout page. The 20% discount will be applied to your order total. This code is valid for first-time customers only.
Are your fragrances suitable for sensitive skin?+
Our fragrances are formulated with high-quality ingredients, but we recommend a patch test if you have sensitive skin. Apply a small amount to your inner wrist and wait 24 hours before using more widely. If you experience irritation, discontinue use.
How should I store my fragrance?+
Store your fragrance away from direct sunlight, heat, and humidity. A cool, dark place like a drawer or cabinet is ideal. Avoid storing in the bathroom, as steam and temperature fluctuations can degrade the scent over time.
Still have a question?
Email us